Last updated: 17 October 2026
In short
- This website does not use cookies, analytics, advertising or tracking of any kind, and loads nothing from other companies' servers.
- We only receive personal data if you contact us, and we use it only to reply to you.
- We never sell your data or use it for marketing without your permission.
Who we are
This website is run by SBGneuro Ltd, a company registered in England & Wales under number 08183417, with its registered office at Unit A St Andrews Court, Wellington Street, Thame OX9 3WT, United Kingdom. Our trading address is Wood Centre for Innovation, Stansfield Park, Quarry Road, Headington, Oxford OX3 8SB, United Kingdom.
SBGneuro Ltd is the “controller” of the personal data described in this policy under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any privacy question, use our enquiry form, call +44 1865 548891, or write to us at our trading address. Our email address is given in our legal notice.
What this policy covers
This policy covers visits to sbgneuro.com and enquiries you send us by the contact form, email or telephone.
It does not cover imaging or other data from clinical trials. We analyse trial data on behalf of our clients (trial sponsors and contract research organisations) under written contracts, and normally receive it in de-identified form. If you take part in a trial, the trial's sponsor and study site can tell you how your data is used.
Cookies and tracking
This website does not set cookies and does not use similar technologies such as tracking pixels, local storage or device fingerprinting. It contains no analytics, advertising, social media plugins or embedded content from other companies. All pages, images and fonts are delivered from our own website. Because of this, we do not show a cookie banner.
Information we collect
When you contact us
If you use the enquiry form, we receive your name, organisation, email address, the study stage you select and your message. If you email or call us, we receive the details you choose to give us.
To protect the form from spam, we keep a one-way coded (hashed) form of your IP address for one hour, only to limit repeated sending, and then delete it automatically.
Please do not send health information or any data about trial participants through the form or by email.
When you visit the website
Like every website, our web server automatically records basic technical information to deliver pages and keep the site secure: your IP address, the date and time, the page requested, and your browser type. We do not use this information to identify you, and we do not combine it with other data.
Why we use your information
- To reply to your enquiry and, if you ask, to discuss or prepare a proposal for our services. Legal basis: our legitimate interest in responding to business enquiries, and taking steps at your request before entering into a contract.
- To run and protect the website (server logs). Legal basis: our legitimate interest in operating a secure website.
- To meet legal obligations, for example keeping business records if we go on to work together.
We will not add you to a mailing list or send you marketing unless you have agreed to this. We do not make decisions about you by automated means or use profiling.
Who we share it with
We do not sell, rent or trade personal data. We share it only with:
- our web hosting provider, IONOS SE in Germany, and the providers of our email and IT services, which process it on our behalf, under contract, only to provide those services;
- professional advisers, regulators or law enforcement, where the law requires it.
Where your information is stored
Our website is hosted by IONOS SE in Germany, within the European Economic Area. Your information is stored in data centres certified to ISO/IEC 27001, the international standard for information security. If it is ever transferred outside the United Kingdom, we will make sure it is protected by safeguards recognised under UK data protection law.
How long we keep it
- Enquiries: for as long as we need to deal with your enquiry and any follow-up, and no longer than two years after our last contact unless we go on to work together. Information about clients is kept as our contracts and legal obligations require.
- Server logs: kept by our hosting provider for up to 8 weeks (56 days), unless needed to investigate a security incident.
How we protect it
The website uses an encrypted (HTTPS) connection, and access to enquiries is limited to SBGneuro staff who need it. Our work is governed by a quality management system certified to ISO 9001:2015.
Your rights
You have the right to ask us for a copy of your personal data, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. To use these rights, contact us through our enquiry form or by phone. There is no charge, and we will reply within one month.
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113. If you live in the European Union, you may also contact the data protection authority in your country.
Children
Our website and services are intended for businesses and professionals. We do not knowingly collect information from anyone under 16.
Changes to this policy
If we change how we use personal data, we will update this page and the date at the top.